News

Dear Valued Customer,

We're pleased to announce a new enhancement to our Cargo Readiness communication process, effective August 26, 2025. This update is designed to streamline and improve pre-departure checking, which was previously known as the Booking Status Check.

Dear Valued Customer,

On August 2, 2023, we published a customer advisory to inform our customers about the mandatory Tax Identification Number (TIN), or Nomor Pokok Wajib Pajak (NPWP) for shipments. We emphasize the crucial need for a valid NPWP in export and import documentation.

Dear Valued Customer,

Due to the increasing demand for 20-ft containers to Indonesia, please be advised that services fees for all Indonesian ports will be adjusted.

Dear Valued Customer,

Thank you for your continuous support. We would like to inform you of an important update regarding shipment arrangement from Makassar.

Dear Valued Customer,

In our continuous efforts to enhance service quality and streamline your experience, we are pleased to introduce our new E-faktur service portal. Effective June 1, 2025, you will be able to access your E-Faktur faster and more conveniently through this portal.

• CMASHIPS.com is an open gateway for seafarers from around the world to apply for positions aboard CMA CGM Group vessels. It brings together all the Group’s agencies, subsidiaries, and partners involved in recruiting and managing the 13,000 crew members serving aboard CMA CGM-owned ships.

Dear Valued Customer,

At CMA CGM, your satisfaction is our top priority. To better understand your needs and improve our services, we have implemented Voice of Customer (VoC) programs that include Global Survey Campaign and Customer Satisfaction (CSAT) surveys. Your participation in these surveys is important, and we can analyse your feedback to better understand your needs and develop new solutions to enhance our services.

Dear Valued Customer,

As part of our ongoing efforts to improve our systems and provide better service, we are performing a system update. Due to this upgrade, please note that we have a new generic email address for collections.

Dear Valued Customer,

Please be informed that effective from April 2025, the submission process for Refund Demurrage and Overpayment Letters has transitioned to softcopy submission.

Dear Valued Customer,

As part of our continuous efforts to improve your experience with us, we would like to inform you of the confirmed timelines for the Export Bill of Lading (BL) and release Import Delivery Order (DO) to ensure smooth operations and avoid delays.