Enhancing Your Experience through Voice of Customer Programs
- News Category GENERAL INFORMATION
Dear Valued Customer,
At CMA CGM, your satisfaction is our top priority. To better understand your needs and improve our services, we have implemented Voice of Customer (VoC) programs that include Global Survey Campaign and Customer Satisfaction (CSAT) surveys. Your participation in these surveys is important, and we can analyse your feedback to better understand your needs and develop new solutions to enhance our services.
GLOBAL SURVEY CAMPAIGN
We have created a global survey to gain insights into your experience with our services. This quick and simple survey allows you to share your feedback and helps us understand how likely you are to recommend us to friends or colleagues.
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A 10-point survey to let us know how likely you are to recommend CMA CGM to others. |
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With 12 categories you can choose to share your feedback.
Provide additional feedback in the comments section.
CUSTOMER SATISFACTION (CSAT)
Our CSAT Survey measures your satisfaction by assessing each interaction with our Customer Service team throughout the entire resolution process of your request.
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Simple 3-scale surveys |
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On Each Response
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Periodic Survey
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§ Incorporated into to our email signature in each response from us.
§ Evaluate your experience on the responses you receive. |
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§ Triggered for one of the cases resolved during the month
§ Measures your satisfaction with a specific case upon its resolution. |
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We Need Your Voice!
Your participation in our surveys is vital to our success. When you receive a survey invitation, please take a few moments to share your valuable feedback.
Our surveys are being sent from [email protected] and please do not hesitate to register this email address in your address book or whitelist.
Thank you for being a valued customer and for helping us serve you better. Together, we can create a more satisfying and rewarding shipping experience.
Should you have any questions or concerns, please contact our customer service representative.
Sincerely,
CMA CGM Group
