New Submission Process for Demurrage and Overpayment Refunds
- News Category GENERAL INFORMATION
Dear Valued Customer,
Please be informed that effective from April 2025, the submission process for Refund Demurrage and Overpayment Letters has transitioned to softcopy submission.
1. Submit your Refund Demurrage and Overpayment Letter to the following email address:
• CNC : ssc.idcnc.refund
• CMA CGM : ssc.jak.refund
Please include these email addresses in CC:
• ssc.mansekar
• ssc.apanjanathan1
• ssc.idcreditcontrol
2. Please attach the following complete supporting documents in a single PDF format.
• Authorization Letter (Surat Kuasa): Required only if a third-party forwarder submits the refund. It must be issued by the Consignee to the forwarder and include stamp duty. If the refund is submitted directly by the Consignee (import) or Shipper (export), this letter is not required, but their email address and bank account details must be used.
• Original TT / Payment Proof
• Credit Note
• Bank Reference or Bank Giro
• Tax ID Number (NPWP Receiver)
• Customer Refund Template
3. Send your email with the following format:
4. Refunds will be processed within 14 working days of receiving complete documentation.
Should you require further information, please contact our Finance representative at ssc.mansekar; ssc.apanjanathan1 .
Thank you for your continued support.
Sincerely,
CMA CGM GROUP
