News

      • Monday, August 25, 2025

      Connecting Batam to the World with BSX Shuttle Service and Our New Batam Office

      • News Category SERVICES UPDATES

      CMA CGM Indonesia is excited to announce the launch of the Batam Singapore Xpress (BSX), our newest shuttle service linking Batam directly to Singapore and connecting with all CMA CGM Group services.

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      • Monday, August 25, 2025

      Cargo Readiness Communication Process

      • News Category GENERAL INFORMATION

      Dear Valued Customer,

      We're pleased to announce a new enhancement to our Cargo Readiness communication process, effective August 26, 2025. This update is designed to streamline and improve pre-departure checking, which was previously known as the Booking Status Check.

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      • Monday, August 18, 2025

      Updated Submission Process for Demurrage and Overpayment Refunds

      • News Category RULES AND REGULATIONS

      Dear Valued Customer,

      Effective April 1, 2025, all requests for Demurrage and Overpayment refunds must be submitted electronically. To streamline the process, we have updated the Authorization Letter (Surat Kuasa) form to include additional required information

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      • Tuesday, August 12, 2025

      New Standardized Remittance Process for Payment Allocation

      • News Category RULES AND REGULATIONS

      Dear Valued Customer,

      To enhance automation, improve payment allocation accuracy and reduce allocation delays, CMA CGM is introducing a standardized procedure for submitting remittance information.

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      • Monday, August 11, 2025

      New KI8 Service: Efficient Access to Key Asian Gateways

      • News Category SERVICES UPDATES

      Dear Valued Customer,

      We are pleased to announce the launch of our new KI8 service, a new CNC service designed to enhance your reach across Asia, connecting you across Korea, Central China, Indonesia and Vietnam.

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      • Thursday, July 17, 2025

      Enhancement of Export OBL & Seaway Bill Released

      • News Category RULES AND REGULATIONS

      Dear Valued Customer,

      At CMA CGM, we're continuously enhancing our services through digital transformation and industry best practices to boost operational efficiency and provide an even better customer experience.

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      • Tuesday, June 24, 2025

      Mandatory Valid NPWP for Export and Import Shipments

      • News Category GENERAL INFORMATION

      Dear Valued Customer,

      On August 2, 2023, we published a customer advisory to inform our customers about the mandatory Tax Identification Number (TIN), or Nomor Pokok Wajib Pajak (NPWP) for shipments. We emphasize the crucial need for a valid NPWP in export and import documentation.

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      • Wednesday, June 18, 2025

      Adjustment of Local Service Fee

      • News Category GENERAL INFORMATION

      Dear Valued Customer,

      Due to the increasing demand for 20-ft containers to Indonesia, please be advised that services fees for all Indonesian ports will be adjusted.

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      • Wednesday, June 11, 2025

      Makassar as Port of Origin

      • News Category GENERAL INFORMATION

      Dear Valued Customer,

      Thank you for your continuous support. We would like to inform you of an important update regarding shipment arrangement from Makassar.

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      • Friday, May 30, 2025

      Streamlined E-Faktur Access with Our New Portal

      • News Category GENERAL INFORMATION

      Dear Valued Customer,

      In our continuous efforts to enhance service quality and streamline your experience, we are pleased to introduce our new E-faktur service portal. Effective June 1, 2025, you will be able to access your E-Faktur faster and more conveniently through this portal.

      Read More

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