Updated Submission Process for Demurrage and Overpayment Refunds
- News Category RULES AND REGULATIONS
Dear Valued Customer,
Effective April 1, 2025, all requests for Demurrage and Overpayment refunds must be submitted electronically. To streamline the process, we have updated the Authorization Letter (Surat Kuasa) form to include additional required information.
1. All Demurrage and Overpayment refund requests for the brands CMA CGM, CNC, and ANL must be submitted electronically to the following email address:
• ssc.idcnc.refund
• ssc.jak.refund
• ssc.mansekar
• ssc.apanjanathan1
• ssc.idcreditcontrol
2. Please submit the complete set of supporting documents in a single PDF file via email. All submissions must include the following:
• Authorization Letter (Surat Kuasa): must be issued by the Consignee or Shipper (as named on the invoice)
• Original TT / Payment Proof
• Credit Note
• Bank Reference or Bank Giro
• Tax ID Number (NPWP Receiver)
• Customer Refund Template
3. Send your email with the following format:
|
Email Subject |
Refund BL Number |
xxx |
|
Body Email |
BL Number |
xxx |
|
Consignee Name |
xxx |
|
|
Credit Note Number |
xxx |
|
|
Refund Amount |
xxx |
|
|
Beneficiary Bank Name of Refund Recipient |
xxx |
|
|
Beneficiary Bank Detail & SWIFT Code of Refund Recipient |
xxx |
|
|
NPWP Refund Recipient |
xxx |
|
|
Reason for Applying Refund (Eg-Double payment, Excess payment, Intercompany Transfer, Over Payment, Wrong Transfer, Others) |
xxx |
4. Refunds will be processed within 2-4 weeks upon receipt of all complete documentation.
Should you require further information, please contact our Finance representative at ssc.mansekar; ssc.apanjanathan1
Thank you for your continued support.
Sincerely,
CMA CGM Group
